Privacy Policy – Jehroea

1. Introduction

This Privacy Policy is formulated by HR GLOBAL GROUP PTY LTD (ABN: [to be supplemented], registered address: 30 ROSEBUDS CIRCUIT, LEPPINGTON NSW 2179, Australia) and applies to all activities conducted by you when accessing or purchasing products from the Earrings Collection through the website (Jehroea.com) and related services (collectively referred to as “the Services”). This Policy aims to inform you about how we collect, use, store, and disclose your personal information, and to protect your legal rights.

2. Definition and Scope of Personal Information

In accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs), personal information refers to information that can directly or indirectly identify you, including but not limited to:

Basic information: Name, contact details (phone number, email address), postal address;
Transaction information: Order details, payment records, delivery address;
Device information: IP address, browser type, device identifiers;
Other information: Feedback you voluntarily provide, survey responses, etc.

3. Purposes and Methods of Information Collection

(a) Collection Purposes

The core purposes for which we collect personal information include:

Order processing: Completing the purchase, delivery, and after-sales service of earring products;
Customer support: Responding to your inquiries, complaints, or technical support requests;
Personalized recommendations: Providing relevant product recommendations based on your browsing and purchase history;
Marketing activities: Sending you promotional information and new product announcements (with your explicit consent);
Data analysis: Optimizing website functions and enhancing user experience.

(b) Collection Methods

We collect information through the following channels:

Direct provision: Information you actively provide when registering an account, placing an order, filling out forms, or contacting customer service;
Automatic collection: Recording your browsing behavior through technologies such as Cookies and pixel tags;
Third-party sources: Payment gateways, logistics companies, social media platforms (if you authorize access).

4. Use and Disclosure of Information

(a) Rules for Use

We will only use your personal information in the following circumstances:

Fulfilling contractual obligations with you (e.g., delivering earrings, processing refunds);
Complying with legal obligations (e.g., tax declarations, anti-money laundering requirements);
Sending you marketing information (with your prior consent, and you may unsubscribe at any time);
Conducting internal audits, data analysis, and business improvements.

(b) Disclosure Recipients

We may disclose your information to the following third parties:

Service providers: Logistics companies (e.g., Australia Post), payment processors (e.g., Stripe), IT support companies;
Legal requirements: Responding to court orders, government investigations, or legal proceedings;
Business transfers: In the event of corporate mergers, acquisitions, or asset sales, ensuring the receiving party complies with this Policy.

Important Note: We will not sell your personal information to third parties. Before disclosure, we will take reasonable measures to ensure the recipient complies with the Australian Privacy Principles.

5. Cross-Border Data Transfers

If your personal information needs to be transferred outside Australia (e.g., using overseas servers or third-party service providers), we will take the following measures:

Require the recipient to sign an agreement committing to comply with the Australian Privacy Principles;
Transfer data only when necessary and ensure data security;
Notify you in advance of cross-border transfers and obtain your explicit consent (where required by law).

6. Data Security Measures

We adopt multi-layered security measures to protect your information:

Technical safeguards: Using SSL encryption and HTTPS protocols to ensure secure data transmission;
Access controls: Restricting employee access permissions, implementing authentication and audit logs;
Physical security: Storing devices in secure facilities, with regular backups and disaster recovery testing;
Third-party management: Requiring partners to adhere to equivalent security standards.

While we make every effort to protect information, we cannot guarantee absolute security. In the event of a data breach, we will immediately notify the Office of the Australian Information Commissioner (OAIC) and affected users.

7. User Rights and Controls

You have the following rights:

Access and correction: At any time, request access to or correction of your personal information via [support@Jehroea.com] or by post to our registered address;
Deletion request: Request the deletion of your information where legally permitted (e.g., when no longer needed after order completion);
Unsubscribe from marketing: Stop receiving marketing information via the unsubscribe link in emails or by replying to the email;
Object to processing: Object to our processing of your information for legitimate interests or direct marketing purposes.

We will respond to requests within 30 days. If additional time is needed, we will notify you in advance.

8. Handling of Sensitive Information

Unless required by law, we will not actively collect sensitive information (e.g., racial origin, health information). If you voluntarily provide such information (e.g., allergies to earring materials), we will:

Use it solely for relevant purposes (e.g., recommending suitable products);
Obtain your explicit written consent;
Implement additional security measures to protect such information.

9. Cookies and Tracking Technologies

We use Cookies and similar technologies:

Necessary Cookies: Ensure the website functions properly (e.g., shopping cart features);
Analytical Cookies: Collect traffic data to improve user experience;
Advertising Cookies: Display personalized advertisements (with your consent).

You can disable Cookies through browser settings, but this may affect the functionality of some services. For more details, please refer to our Cookie Policy.

10. Protection of Minors

We do not provide services to children under 13. If we inadvertently collect information from minors, we will delete it immediately.

11. Updates to the Privacy Policy

We may update this Policy periodically. Updates will be posted on the website. Significant changes will be notified to you via email. Your continued use of the Services constitutes acceptance of the updated Policy.