1. Introduction

This Shipping Policy is formulated by 

HR GLOBAL GROUP PTY LTD (registered address: 30 ROSEBUDS CIRCUIT, LEPPINGTON NSW 2179, Australia) (“we”, “our” or “the Company”) and applies to all orders for products from the Earrings Collection placed through Jehroea.com (“the Website”). By placing an order, you agree to be bound by the terms and conditions outlined below.

2. Order Processing

  • Order Confirmation: Upon receiving your order, we will send a confirmation email to the address provided, containing details of your purchase, shipping address, and estimated delivery timeframe. If there are any errors in your order, please contact us immediately at support@Jehroea.com or 0406-131-589.
  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays in Australia). For custom or pre-ordered earrings, processing time may extend to 3-5 business days, with specific timelines communicated at checkout.
  • Stock Availability: If an item in your order is out of stock, we will notify you via email within 24 hours to offer alternatives, a backorder option, or a full refund at your discretion.

3. Shipping Methods and Costs

We partner with reputable logistics providers (including Australia Post, Sendle, and CouriersPlease) to ensure reliable delivery. Shipping costs and methods vary based on your location and order details:

(a) Australian Domestic Shipping
  • Standard Shipping: Available to all Australian addresses.
    • Cost: A$5.95 for orders under A$79; free for orders A$79 and above.
    • Delivery Time: 3-7 business days for major cities (e.g., Sydney, Melbourne, Brisbane); 5-10 business days for remote areas (e.g., regional WA, NT).
  • Express Shipping: For urgent deliveries.
    • Cost: A$12.95 (no minimum order value).
    • Delivery Time: 1-3 business days for major cities; 2-5 business days for remote areas.
(b) International Shipping
  • International Standard Shipping: Available to most countries (excluding restricted regions).
    • Cost: Calculated at checkout based on destination and package weight.
    • Delivery Time: 10-21 business days (varies by country; subject to customs clearance).
  • International Express Shipping: For faster delivery.
    • Cost: Calculated at checkout.
    • Delivery Time: 5-10 business days (excludes customs delays).

4. Delivery and Receipt

  • Tracking Information: Once your order is shipped, a tracking number will be sent to your email. You can track your package via the logistics provider’s website.
  • Signature Requirements: Deliveries to Australian addresses may require a signature for packages valued over A$100. If no one is available to sign, the courier may leave a notification for pickup at a local facility.
  • Inspection Upon Delivery: Please inspect your package immediately upon receipt. If the outer packaging is damaged, note this on the delivery receipt and contact us within 24 hours. For damaged, defective, or incorrect items, refer to Clause 6.

5. Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address (including unit numbers, postcodes, and contact details). We are not liable for delays or non-delivery due to incorrect addresses.
  • Address Changes: Requests to modify the shipping address must be made within 1 hour of order placement via email (support@Jehroea.com). After this period, address changes may not be possible, or an additional fee of A$5 may apply.

6. Undeliverable or Returned Packages

  • If a package is returned to us due to an invalid address, unclaimed status, or refusal to accept, we will notify you via email. You may choose to:
    • Pay a re-shipping fee (equal to the original shipping cost) for redelivery; or
    • Receive a refund of the order value (excluding original shipping costs) after deducting a A$10 restocking fee.
  • Unclaimed packages not addressed within 30 days of notification will be deemed abandoned, and no refund will be issued.

7. Customs and Duties (International Orders)

  • International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. These charges are not included in the order total or shipping cost.
  • We are not responsible for delays due to customs clearance or for packages seized by customs. For details on local regulations, contact your country’s customs authority.

8. Risk of Loss

  • The risk of loss or damage to your order transfers to you upon delivery to the courier. We are not liable for lost, stolen, or damaged packages after they have been marked as “delivered” by the logistics provider. However, we will assist in filing claims with the courier if notified within 48 hours of delivery.

9. Restrictions

  • We reserve the right to refuse shipping to regions with high delivery risks (e.g., war zones, countries under trade sanctions) or where logistics providers cannot guarantee service.
  • Prohibited items (as defined by international shipping regulations) will not be shipped.

10. Modifications to Shipping Policy

  • We may update this Shipping Policy from time to time to reflect changes in logistics costs, provider partnerships, or regulatory requirements. Updates will be posted on Jehroea.com, with effective dates clearly indicated. Your continued use of the Website constitutes acceptance of the revised policy.

11. Contact Us

For shipping-related inquiries, please contact:

  • Email: support@Jehroea.com
  • Phone: 0406-131-589
  • Mail: 30 ROSEBUDS CIRCUIT, LEPPINGTON NSW 2179, Australia

HR GLOBAL GROUP PTY LTD
Effective Date: 17 July 2025